customer-successStep 1customer-successexpansion
Customer Success — expansion outreach
Customer success expansion play — surface a related product the existing customer hasn't tried.
Subject
A few teams using {Module} — thought you might be interested
Body
Hi {FirstName},
I noticed your team is heavily using {CurrentFeature}. A few similar customers ({ProofCustomers}) recently expanded into {AdjacentModule} and saw {Outcome}.
Worth a 20-min walkthrough to see if it's relevant?
— {CSMName}Use this template, personalized for every prospect.
Outbound auto-fills the {Variables} above using deep research on each contact. Free for 50 drafts.
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